faq Frequently Asked Questions

QUESTIONS?

Just email us at info@twotp.com with any questions you might have that aren’t addressed in the FAQ.

SUBSCRIPTION CANCELLATIONS & REFUNDS

You can cancel your subscription at any time. Cancel in your accounting settings under the subscription tap or email us at info@twotp.com to cancel for ya.

UPDATING CREDIT CARD INFO

You can update your credit card info through your account settings here: http://www.theworkofthepeople.com/account/billing.

FORGOT OR NEED TO CHANGE YOUR PASSWORD?

You can change your current password in your account settings. If your forgot you password, you can retrieve a temporary password here: http://www.theworkofthepeople.com/accounts/password/new.

YO, WHAT HAPPENED TO PURCHASING CREDITS?!

We no longer sell prepaid credits, we only offer subscriptions. If you’re looking to just use one film, the best way to do that is to get the $25 monthly download subscription that comes with 10 videos downloads. You can download the videos and then cancel your subscription :)

ACCESSING YOUR DOWNLOADS

Your downloads are stored in your account settings to the right under the “Download History" tab. Your films are stored for the life of your account and can be re-downloaded at any time.

OPENING A ZIP FILE

Our films are compressed and delivered in a zip file. Once you have downloaded a file, simply double click on the file and your computer should automatically "unzip" the file. If not, you may need the free Stuffit Expander or WinZip.

HOW LONG ARE THE VIDEOS?

The running time of each video is listed to the right of the video’s title under the download button.

FILM FORMATS

Most of our newer films are 1920×1080 High Definition, a bunch of them are 1280x720, and a few of the older pieces are 720x480. Our newer films are in the MPEG 4 file format and the rest are in the MPEG-1 format.

FAVORITES

To save a film to consider later, just click on the heart icon under each film preview to save to you "Favorites" tabs viewable in account settings.

CONTACTING AUTHORS

If you’d like to reach out and connect with any of the folks we have filmed with please contact them directly through their social platforms.

TWOTP CONTENT USAGE RULES

You are welcome to present films in virtually any kind of setting: church services, lectures, conferences, bible studies, book clubs, schools, universities, rodeos, or dinner parties. In person or online (see online restrictions below).

Sharing Links and Streaming Films:

To share a video link in an email or a newsletter, etc., subscribers can upload a film to a private platform like Dropbox for your communities to access or even upload the video to Vimeo and use the password option to pass out the link to folks in your community. If your organization has it's own intranet or closed group or teaching platform, those serve the best. Do not upload the actual file directly to YouTube, Facebook, or a non-password protected public platform. Our usage agreement does not allow for uploading the individual TWOTP film file to social media platforms. (With approval, film can be edited into a service and uploaded to social media platforms. More on that below). In addition, if you break the usage agreement and upload an individual film to Facebook or YouTube, you may receive an email from the music publisher or artist collecting a violation fee :(

To stream videos to communities, we recommend uploading a TWOTP film to Dropbox and present to/through the platform/application Zoom. The two apps seem to integrate nicely. Instructions to stream content from Dropbox to Zoom can be found HERE.

TWOTP subscribers are welcome to edit a TWOTP video into a service or presentation to stream or upload to  YouTube or Facebook (with exceptions, see below). But again, please do not upload the actual TWOTP individual video file directly to YouTube, Facebook, or other social media platforms. 

FACEBOOK & YOUTUBE NOTE/WARNING

A handful of our films have music licenses that DO NOT allow for streaming/uploading to Facebook or Youtube, or other social media platforms. If you stream these films, you may get a warning prompt that may keep your program from playing. You may also receive an email from the music publisher or artist collecting a violation fee. Again, there are only a handful of films with these limited licenses out of the 3,000 plus on the site, and we are working to upgrade these licenses or edit in new music. In the meantime, if you are considering including a TWOTP piece in a service/presentation that you want to stream or upload to a social network platform, email Travis at travis@twotp.com and include the title of the film you are wanting to stream/upload. Travis can let you know if that particular film may be an issue. Sorry for the hassles, we'll get this dialed in soon. It's a work in progress like the rest of life :)

ANOTHER NOTE ON FACEBOOK/YOUTUBE STREAMING

I am finding out from folks that even if you you have a license it’s possible to still get a Facebook/Youtube warning and the hassles that come along with that warning. I've heard from a musician who actually got a warning from her own song. So it’s not full proof because of the Facebook/YouTube algorithms, etc. In the long run it looks like it’s making sense to consider purchasing a plan to a live streaming platform which alleviates some of the hassles that come along with the free services like Facebook and Youtube. And these services actually give you the ability through their platforms to stream/upload to YouTube and Facebook by bypassing the technology that activates licensing prompts. (So they say). 

If you have other questions about usage, just email us at travis@twotp.com.

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